| How to Book There are several ways to book with us.
Book onlineBook over the phoneBook in Person at our showroomsBook through your caterer/ venue/ wedding planner
Book Online You can now book your wedding cake online, 4 Simple steps 1. Choose the wedding cake design and size2. Add to basket3. Enter personal details & create account4. Make Payment Once you have paid you will able to log into your account to add all additional information, such as date of wedding, venue, name of bride, cake fillings etc We will process the paperwork and send you forms to sign and return to us. Most of our wedding cakes come with a cake stand; you may be required to pay an additional refundable deposit for this. Once you return the cake stand us after the wedding we will refund your deposit.
Book over the phone If you have chosen a cake and need further advice you can choose to book over the phone. Call our office and one of our consultants will be happy to answer any questions you have and take all the relevant details over the phone to complete the paperwork. We will send you the booking forms in the post to sign and return to us.
If you choose to book over the phone you will be required to pay a deposit of £100 and when we send you the booking forms to sign and return back to us, you will be required to enclose a post dated cheque.
Book in person at our showroom (Book a consultation) If you would like to taste the cake sponges we offer and view our portfolio you are welcome to book a FREE consultation to come and visit us. We do consultations on various days in all showrooms. We do weekday evenings and weekends to suit our client’s needs. Timings and days of consultations change week by week. We try and fit clients in on days suited to themConsultations take about 45 minutes from viewing our portfolio, tasting the cakes (2-3 different types of sponges) and doing your booking. Please call our office for further details. All clients who wish to come for a consultation MUST book an appointment. Consultations take place at our showrooms You can choose to confirm your booking there and then or take the booking forms away with you and when you decided send the booking forms back to us with your payment in the post. There are incentives if you book on the day, you will be informed by the consultant on the day. We take all forms of payments, cheque, debt card, credit cards, bank drafts and cash.
You can book a consultation online, (if you book it online your consultation is not confirmed until we send you an email confirmation) or call our office and one of our consultants can book it for you over the phone.
Please Note Clients are advised to only book a consultation if they are sure they can attend. As we are extremely busy we have a very strict policy on consultations. Any clients who book a consultation and do not turn up on the day will not be given another opportunity to come for a consultation. If clients wish to cancel a consultation we must be given at least 24 hour notice, if clients give less then 24 hour notice we will not re book you for another consultation. We also advise clients, if they are running late, please inform us. If clients are more then 25 minutes late they may not be seen by a consultant as we have subsequent meetings throughout the evening. Please note, we do not go out and visit clients, if you would like to book a consultation you will need to come and see us.
Book through Caterer/ Wedding planner /venue We supply cakes to a number of caterers. Venues, wedding planners, Djs. You can book your cake through them who will then pass the order to us. The pricing for the cakes will be the same, please consult your caterer for further details
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